CSIA believes that great customer experience is fundamental to every business.

We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard.

As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.

We’ll help you see the world through a customer lens.

Keep better customer service in your sights.

Become a Certified Customer Service Organization (CCSO)

All over America, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.



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