Customer Service Revolution Conference

October 24, 2018 @ 8:00 am – October 25, 2018 @ 4:00 pm
Huntington Convention Center
300 Lakeside Ave Cleveland
OH 44113
Nicole Paul

Be sure to use the CSIA special discount coupon code of CSIA18 to lock in the $1000 rate.

Download speaker line up and topic descriptions   (Please note, there will be a welcome reception on October 23rd)

Lodging available at:

The Hilton Downtown Cleveland
100 Lakeside Ave E
Cleveland, OH 44114
(click here for special event rate and reservations)

Author: Christine Churchill
Christine Churchill - Founder and CEO of the Customer Service Institute of America - Christine Churchill is a customer experience expert with a vast knowledge base from which to draw. She has worked with organizations from a variety of industries and encountered a multitude of management styles, training approaches, systems and technologies. This experience adds significant value and insight when developing customer experience strategy, showcasing opportunities for improvement, determining relevant customer metrics, relationship tools, and feedback analysis. Christine speaks at industry events and her customer service articles are used in industry publications. Christine worked as the Director of Learning and Development for the Customer Service Institute of Australia (CSIA), as well as one of their Senior Assessors for certification to the International Customer Service Standard and judge for the Australian Service Excellence Awards. Christine launched the Customer Service Institute of America in 2007 and is President of the International Council of Customer Service Organizations. The International Council of Customer Service Organizations (ICCSO) is the international body for member customer service organizations seeking to develop and promote international service standards and professional excellence in customer service. The Council is responsible for promoting the International Customer Service Standard (ICSS), professional individual certifications, and the International Service Excellence Awards.

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