How To Enter

Review 2019 Awards Guidelines and determine the Awards Category appropriate to the size and nature of your business, or your individual role. (online submission form, organizational nomination form)

Organizations must provide a submission per category entered, and including supporting documentation (charts, tables, and graphics). Deadline submission for 2019 International Service Excellence Awards is September 27th, 2019.

Finalists will be selected and notified in October 2019.

Finalist site visits, or WebEx sessions, will be completed by a member of the International Awards judging committee prior mid-December 2019.

2019 Winners will be publically announced January 2020

The judging process

The Judging Committee consists of representative senior business people actively involved in the customer service profession. The key stages that the national judging committee undertakes in the evaluation process for each category are:

Evaluate submissions

Members of the judging committee evaluate the submissions and select the finalists

Site Visits / Telephone interviews

Judging for the ISEAs follows two distinct approaches:

  • Organizations, teams and projects are evaluated with an on-site visit
  • Nominees for individual awards are evaluated with a structured telephone interview.

Select Winners

The judging committee selects 2019 winners in December 2019

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