Thank You For Your Purchase

Thank You!

Thank you for enrolling in Certified Customer Experience Professional (CCEP) Course / Maximizing the Customer Experience Online program. Please read these instructions carefully.

Included in this online program is a 42 page Study Guide and Action Plan. This resource is provided in pdf format. You will need to download your copy and print it prior to starting your course. To read this study guide you will need Adobe Acrobat Reader version 9 or higher, which you can obtain for free from

Click Here to download your Study Guide.

You can now register for the online course.

Complete all the required information. As part of this registration process you will be asked to provide a Location Code. Please type in the word CSIA in the location code field. Once you click Submit you will be taken into your Home page within our Learning Management System. Our Learning Management System is provided by our strategic partner Latitude Learning so don’t be surprised when you see this name referenced in our training portal.

There are detailed instructions on your Home page on how to launch the various modules in this program.

To register for your program, please click here.
Please NOTE: Please register now. Your access to this registration page will expire in 24 hours.

NOTE: The first time you log out of our Learning Center, be sure to put the Learning Center web page into your favorites or bookmark it for your return visits to the program.


We want to ensure that your computer is properly set up to run the course. Most people have the correct software on their computers to deploy and run most Internet based content but sometimes they do not have the latest versions of this software and as a result they encounter problems running online course-ware. To avoid encountering problems with this course please ensure that you have the latest versions of the software typically needed for internet based training. Here is a list of the system requirements needed to ensure this program functions properly:

System Requirements

Windows-Based Laptops, Desktops and notebooks

Microsoft Windows 7, 8, or 10 and one of the following browsers:

  • Google Chrome 28 or later
  • Mozilla Firefox 27 or later
  • Microsoft Internet Explorer 10, 11 (version 11 reports occasional issues) or Edge (may need to enable Compatibility View)

Mac-Based Laptops & Desktops and iPads

Mac OS X or later and one of the following browsers:

  • Apple Safari 6 or later
  • Google Chrome 28 or later
  • Mozilla Firefox 27 or later

 Recommended Plug-Ins/Add-Ons

  • Adobe Acrobat Reader version 10 or above for Study Guide

Additional Recommended Settings

  • added to browser “Compatibility View” settings
  • Cookies enabled/accepted in browser security settings
  • JavaScript enabled in browser settings
  • Pop-up blockers disabled
  • A high speed internet connect is required, Minimum connection speed: 1 Mbps (Megabits per second)
  • Your device must have audio and video capability

Please be sure to check all these things before you register and log in to the program.

If you encounter any difficulties contact our strategic partner, The Training Bank at 1-519-284-8080 or by email at: and let us know. Please be sure to quote your confirmation number in your email.

Thank You again for enrolling in Maximizing the Customer Experience Online Training Program.


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