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“…the information taught in the CCSM course was outstanding. I gained a deeper understanding of the theory behind customer service and have been able to utilize the practical exercises in my current managerial position.”

Greg Neff
Executive Client Relationship Manager, Pitney Bowes Presort Services

“The Certified Customer Service Manager course was very informative and the knowledge I obtained through this course is something I utilize in my daily work. I found the modules both challenging and relevant for my current role and in growing my abilities for future endeavors.” -Ali Malik

Ali Malik

“This is an excellent certification course for anyone in a customer service management role. It provides relevant, thought-provoking content, case studies and tools which can be implemented immediately to improve customer service protocols and processes. The CSIA mentor provides great feedback and prompt support is provided throughout the course when needed. I highly recommend this training!”

Sandhya Keller
Customer Service Manager

Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. Truly, every module I have completed, I have a list of improvement plans that I want to implement. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. The support team are very responsive and provide the required support very quickly.

Ali Darwish
Chief of Customer Care at Information & eGovernment Authority, Customer Care at Information & eGovernment Authority

I love love absolutely love this course! I have the most amazing time going through the activities. The information is so easy to apply in the workplace it has already begun to change the way we do things at CSF.

Christina de Sousa
Training and Development Officer, Customer Service First (CSF) Couriers Limited

Now, I have the knowledge to be able to manage more effectively and deliver unexpected, positive results in a variety of situations that require a higher level of specialist knowledge.

Deb Dupnik
Assistant Executive Director, Association Headquarters

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