service
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The Customer Journey
- October 20, 2017
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation
No CommentsCustomer needs and expectations have evolved significantly over recent decades. In the past, businesses could compete and differentiate themselves based on product and pricing. Not any longer! These days, customers expect an amazing experience, and they don’t mind paying extra to receive it. So how do we create a delightful experience for our customers? By
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Who do you think is your customer? | Alternate Take
- February 15, 2017
- Posted by: Dylan Wodrich
- Category: CSIA, CSIA Blog, Innovation
By: Dylan Wodrich, Social Media Manager, Customer Service Institute of America As a child, my parents would always bring up the Golden Rule. “Treat others the way you want to be treated”. It’s such a simple statement, yet its important is so underrated as adults in the professional world. While it is the go-to rule
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Who do you think is your customer? #whosyourcustomer | Week 2
- February 13, 2017
- Posted by: Dylan Wodrich
- Category: CSIA, CSIA Blog
By: Christine Churchill, Managing Director, Customer Service Institute of America Customer Service seems fairly self-explanatory and straight-forward. But is it really? In general, when we think of our customer, we think of the person that is spending money with us. The one that is ultimately viewed as keeping the doors of our company open.