Service excellence
-
Announcing the 2019 International Service Excellence Award Winners
- January 26, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
No CommentsThe 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and
-
The Emergence of the Chief Customer Officer
- August 20, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
In our last article we talked about the role of the Customer Service Manager, and its importance in creating and maintaining service strategies that pave the way for service excellence. In the past, the Customer Service Manager has typically reported to a Senior or C-level Marketing, Operations or Human Resources Executive, or a combination thereof.
-
GUEST BLOG: Service Delivery From Contented Employees
- July 12, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
What does contented look like? It starts with the employee who consistently delivers the customer experience that you believe will make your customers want to come back and bring their friends
-
Our First Annual Celebration of Excellence and Leadership Event
- July 3, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June 14th, 2019 was a great success! It was wonderful to meet and honor our International Service Excellence Award recipients and CCSM grads in person. Awardees and companies present at the event included Merrill, FIS –
-
GUEST BLOG: The Rapid Decrease in Value of Professional Expertise
- April 9, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs, Professional Expertise
In his first guest blog for CSIA, John R. DeJulius discusses the importance of maintaining professional expertise and service excellence in this digital age – CSIA Editorial Team One result is the commoditization of professional knowledge. For decades, professionals were able to charge premium fees for their expertise, which was considered a rare and valuable
- 1
- 2