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  • Customer Feedback: Your Key To Service Excellence

    • March 19, 2019
    • Posted by: Christine Churchill
    • Category: CSIA Blog, Customer Feedback
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    Customer feedback is essential for businesses looking to offer a more personalized customer experience. Without receiving customer feedback, there’s no way of knowing what’s working for customers and what needs improvement. Gathering customer feedback regarding a product or service not only improves business process, it makes a customer feel valued and involved. Such involvement brings

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  • Customer Service and Your Company’s Online Reputation

    • February 21, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA Blog, Innovation, Professional Implementation
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    Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired and Dangerous: How Your Customers Have Changed and What to Do About It”. What does Chip Bell mean by “wired and dangerous “? With the dawning of smart phone, tablets and notebooks, we have multiple,

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  • Wired and Dangerous – Webinar with Customer Service Expert Dr. Chip Bell

    • November 17, 2017
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA, CSIA Blog, Innovation
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    We had the pleasure of hosting another live, information-packed webinar with customer service keynote speaker and best-selling author, Dr. Chip Bell. Dr. Bell is the founder of the Chip Bell Group. He brings decades of corporate experience prior to starting this consulting firm, when he served as Director of Organizational Development at NCNB, which is

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