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employee development
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Guest Blog: 20 Ways To Create An Amazing Customer Experience In 2020
- December 27, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
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With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line
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GUEST BLOG: Service Delivery From Contented Employees
- July 12, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
What does contented look like? It starts with the employee who consistently delivers the customer experience that you believe will make your customers want to come back and bring their friends
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Guest Blog: Give A Valuable Gift: The Top 10 Business Books For 2018
- December 5, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, Employee Development, Employee Engagement, Guest Blogs, Professional Implementation
In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his recommended list of Top 10 Business and Customer Service Books for 2018. Read Shep Hyken’s original guest article on Forbes. com by clicking here. Blog Image © SHEP HYKEN – CSIA Editorial Team It’s that holiday time
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The Vital Role of Purpose and Meaning in Employee Engagement
- September 29, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Engagement
We have explored the importance of internal customer care in several of our past blog articles such as The Customer Journey, Customer Care Begins at Home and Emotional Intelligence in the Age of Automation. These core internal customer service values can only be put into action when the organization’s management understands how vital a sense
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How Mindfulness in the Workplace is Changing Customer Service
- August 28, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Professional Implementation
Mindfulness is becoming a buzzword in the workplace, and could be one of the most important trends in customer service and employee development. Those who practice mindfulness meditation report that they are becoming more effective and more focused and in the process, getting better at their jobs. What is mindfulness meditation exactly? In short, mindfulness
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