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customer service
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Customer Marketing: A Customer Service and Marketing Synergy
- February 26, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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Customer marketing is a combination of programs and activities designed to manage customer retention. This includes loyalty, advocacy, participation and growth. It is a strategy that focuses on creating strong, long-term customer relationships.
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Announcing the 2019 International Service Excellence Award Winners
- January 26, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
The 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and
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7 Ways to Delight and Retain Your Customers
- January 16, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.
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Guest Blog: 20 Ways To Create An Amazing Customer Experience In 2020
- December 27, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line
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GUEST BLOG: 5 WAYS TO DELIVER BETTER SERVICE JUST IN TIME FOR NATIONAL CUSTOMER SERVICE WEEK
- October 8, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
Every year Customer Service Week is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy.