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  • The Emergence of the Chief Customer Officer

    • August 20, 2019
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    In our last article we talked about the role of the Customer Service Manager, and its importance in creating and maintaining service strategies that pave the way for service excellence. In the past, the Customer Service Manager has typically reported to a Senior or C-level Marketing, Operations or Human Resources Executive, or a combination thereof.

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  • Customer Service That Would Make Mom Proud – Webinar with Jeanne Bliss

    • June 25, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA, CSIA Blog, Employee Development, Innovation, Professional Implementation
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    Jeanne Bliss

    We recently hosted a dynamic and very refreshing webinar with customer service expert Jeanne Bliss.  Jeanne is one of the foremost experts on customer-focused leadership and paved the way for the role of the Chief Customer Officer.  She has held customer service executive roles at Lands’ End, Coldwell Banker, Allstate, Mazda, and Microsoft. Since 2002

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