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customer loyalty
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Customer Marketing: A Customer Service and Marketing Synergy
- February 26, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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Customer marketing is a combination of programs and activities designed to manage customer retention. This includes loyalty, advocacy, participation and growth. It is a strategy that focuses on creating strong, long-term customer relationships.
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7 Ways to Delight and Retain Your Customers
- January 16, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.
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Customer Appreciation at Thanksgiving, and Throughout the Year
- November 15, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA Blog, Innovation, Professional Implementation
There are certain times of year where we make a conscious effort to think about what we are thankful for. Thanksgiving is a time when many of us here in the United States sit and reflect on this. We take the opportunity to thank friends, family, employers, employees, co-workers and our valued customers. So as