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GUEST BLOG: Service Delivery From Contented Employees
- July 12, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
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What does contented look like? It starts with the employee who consistently delivers the customer experience that you believe will make your customers want to come back and bring their friends
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GUEST BLOG: Applying the 23 MPH Principle
- January 29, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
In his first guest article for CSIA, Customer service keynote speaker and award-winning author Chip Bell shares his insights on how to provide an enchanting customer experience – CSIA Editorial Team Walk into the lobby of the five-star Mansion on Turtle Creek hotel in Dallas and the first thing you notice are the extraordinary flowers in
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Wired and Dangerous – Webinar with Customer Service Expert Dr. Chip Bell
- November 17, 2017
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Innovation
We had the pleasure of hosting another live, information-packed webinar with customer service keynote speaker and best-selling author, Dr. Chip Bell. Dr. Bell is the founder of the Chip Bell Group. He brings decades of corporate experience prior to starting this consulting firm, when he served as Director of Organizational Development at NCNB, which is