Education for professionals

CSIA offers professional certifications in a variety of formats to suit organizations’ time, budget and needs

Courses we offer

Certified Customer Service Manager


Certified Customer Experience Professional


Service Excellence

The Customer Service Institute of America has worked with leading organizations and foundation members of the International Council of Customer Service Organizations to develop training, assessment and certification programs leading to individual certifications.

Specifically, our Certified Customer Service Manager Course and the only formal and internationally recognized “Certified Customer Service Manager” designation and has been developed with a mix of technical rigor and practical workplace-based projects with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization’s most senior level including board membership

Benefits for Professionals

CCSM graduates enjoy more fulfillment and confidence at work, better ability to manage and lead their team, and significant advantage when applying for promotions or new positions.

Becoming a “Certified Customer Service Manager” opens doors both domestically and internationally. The “CCSM” designation is your passport to a leadership career in customer service.


Benefits for Employers

Increase the level of service excellence within the organization

Customer service leaders will lead with more confidence

The practical, work place based projects enable your CCSM graduates to tackle problems relevant to your customer service management system while they learn

Having a CCSM on staff is a requirement for earning Platinum Certification


What Our Clients Say

Powered by Top Rated Local®