Certified Customer Service Organization
Certification for organizations
CSIA certifies organizations to the International Customer Service Standard (ICSS). Our Certification Program is designed to enhance service, standards in the private sector, not-for-profit, and government organizations.
Customer service management and strategy is critical for a business and requires organizations and individuals to continually improve their skills to achieve service excellence. The ICSS certification program provides an independent assessment of your services standards and systems.
The ICSS is accredited by the International Council of Customer Service Organizations.
Certification to the International Customer Service Standard helps organizations achieve customer service excellence via onsite assessment and certification report findings.
The Certification Program
An internationally accredited assessment and certification program by the Accreditation Board of the International Council of Customer Service Organizations (ICCSO). The standard is recognized and utilized by the leading organizations across the globe.
The Process
The Process involves onsite assessment and certification to the International Customer Service Standard (ICSS) which provides both a recognizable benchmark and ‘how-to’ implementation approach.
Pre-Certification
Onsite Assessment
Final Report
Having the competitve advantage
Three levels of certification can be achieved:
Standard Certification – minimum score achieved in all attributes (valid for 1 year)
Gold Certification – score of 6 or higher achieved in all attributes (valid for 3 years)
Platinum Certification – currently Gold Certified, have previously received one International Service Excellence Award, must employ at least one Certified Customer Service Manager, whose certification is current (valid until Gold Certification expires)
Benefits of Using the Standard
Confidence
Gain assurance and confidence by having you processes, procedures, policies, communications and current engagement programs reviewed
ROI
CSIA provides high quality and thorough assessment and reporting with minimal investment of time and effort on the part of your organization and team members leading to numerous opportunities for improvement and efficiency.
Good governance
Good corporate governance and risk management is essential
Insight, feedback and improvements
CSIA’s thorough onsite assessment and detailed reporting by our qualified Licensed Assessors will provide an exceptional resource outlining strengths, areas for improvement, quick wins and comparative benchmarking scores.
Showcases commitment
Obtaining certification to the ICSS impresses upon your customers and team members the importance of customer focus and employee engagement to your organization