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Orientation & Course Tips
Course Modules
Module 1 – Customer Service for Business Growth and Excellence
Module 2 – Developing a Strategic Framework
Module 3 – Profit through Service
Module 4 – Leadership for Service Excellence
Module 5 – Service Infrastructure and Technology
Module 6 – Measurement and Continuous Improvement
Module 7 – People Management
Final Assignments
Discussion Forums
Home
Orientation & Course Tips
Course Modules
Module 1 – Customer Service for Business Growth and Excellence
Module 2 – Developing a Strategic Framework
Module 3 – Profit through Service
Module 4 – Leadership for Service Excellence
Module 5 – Service Infrastructure and Technology
Module 6 – Measurement and Continuous Improvement
Module 7 – People Management
Final Assignments
Discussion Forums
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Module 2 – Developing a Strategic Framework
Module 2 – Developing a Strategic Framework
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