Recommended Reading
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Recommended Reading: An Attitude of Excellence
- February 7, 2019
- Posted by: Christine Churchill
- Category: Recommended Reading
No CommentsAn Attitude of Excellence is a book for everyone! You do not need to be in customer service, or a leader (but you are whether you know it or not), an executive, etc. This book is for any person who wants to be the best them they can be.
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Recommended Reading: Strategic Customer Service 2.0
- January 29, 2019
- Posted by: Christine Churchill
- Category: Recommended Reading
Strategic Customer Service 2.0 is updated with the types of issues facing businesses now, inclusive of acquiring and keeping excellent staff, social media and its effect on customer experience and profits, as well as the ever important component that details how to put a dollar amount on the bottom line improvement expected by investing in customer experience.
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Recommended Reading: The Convenience Revolution
- January 20, 2019
- Posted by: CSIA Editorial Team
- Category: Recommended Reading
Convenience…yes please!! Shep Hyken explains how companies need to be seeking ways to ensure convenience is at the forefront of their service offering. While having a polite and knowledgeable team is still key, seeking ways, through people, or technology, to remove headaches and extra steps for customers is what it is all about.