Call Us
630.410.2062
International Customer Service Standard
-
Announcing the 2019 International Service Excellence Award Winners
- January 26, 2020
- Posted by: CSIA Editorial Team
- Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
No Comments
The 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and
-
Announcing the 2018 International Service Excellence Award Winners
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
The 2018 International Service Excellence Awards recognize organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and
-
Emotional Intelligence in the Age of Automation
- July 20, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Development, Innovation, International Customer Service Standard, Professional Implementation
As we discussed in a past article: Artificial Intelligence and the Customer Service Experience, emerging technologies that include artificial intelligence will only have long-term value if augmented with human touch. Coined a few decades ago by psychologist and author, Daniel Goleman, “Emotional Intelligence” or E.I. will become increasingly important in this Automation Age. What defines
-
Defining Service Excellence
- May 1, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation, International, International Customer Service Standard, International Service Excellence Awards, ISEA, Professional Implementation
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the customer’s needs and expectations. Excellent service is when these expectations are surpassed and when customers feel that a company or employee has gone beyond the call – it’s that intangible, unexpected “extra” in the form
-
Announcing the 2017 International Service Excellence Award Winners
- March 20, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, International, International Customer Service Standard, International Service Excellence Awards, ISEA
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their
- 1
- 2