Guest Blogs
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Guest Blog: 20 Ways To Create An Amazing Customer Experience In 2020
- December 27, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
No CommentsWith all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line
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Guest Blog: Leadership Bravery: Earn Your Legacy by Bravely Choosing How You Will … and Will Not Grow
- December 16, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
The Impact of Leadership Bravery What happens with leadership bravery is that there is a lens through which leaders make decisions. And also, the questions that they ask their employees are different. As employees are presenting ideas, they always want to know: “Are we creating a trusted relationship with our customers?” “Is this action one-sided?
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GUEST BLOG – CUSTOMER SERVICE STORY BY DRAFTKINGS
- October 29, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
As part of our Customer Service Week celebrations, we held a customer service story contest. Enjoy a wonderful story – which is a great example of how to provide a personalized service experience – by our customer service story contest winner, Daniel L. Congratulations to everyone on the Customer Experience team at DraftKings. Last
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GUEST BLOG: 5 WAYS TO DELIVER BETTER SERVICE JUST IN TIME FOR NATIONAL CUSTOMER SERVICE WEEK
- October 8, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
Every year Customer Service Week is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy.
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GUEST BLOG: The CCO’s Checklist: 28 Actions To Take For Customer-Driven Growth
- September 13, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson said, of these findings, “How an experience makes customers feel has a bigger influence on their brand loyalty than any other factor.” And yet, this report found that while 14% of brand scores rose, 5% of scores declined and an