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CSIA Blog
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Decluttering: Simplifying Your Mind and Your Life
- April 25, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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As we move into the heart of the Spring season, many of us get an irrestible urge to clean and organize our home or workspace. And for good reason. We don’t need to read all the studies done to know that a cluttered home or workplace is a stressful one. Much valuable time is wasted
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Customer Feedback: Your Key To Service Excellence
- March 19, 2019
- Posted by: Christine Churchill
- Category: CSIA Blog, Customer Feedback
Customer feedback is essential for businesses looking to offer a more personalized customer experience. Without receiving customer feedback, there’s no way of knowing what’s working for customers and what needs improvement. Gathering customer feedback regarding a product or service not only improves business process, it makes a customer feel valued and involved. Such involvement brings
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What You Don’t Do, Speaks Volumes
- February 20, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
7 Examples of Common Customer Service Failures In previous blog articles we’ve defined and explained the importance of service excellence as well as the importance of understanding the customer experience. Another way to describe excellent customer service is to talk about what it isn’t. We love this quote: “It is not only what we do,
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Announcing the 2018 International Service Excellence Award Winners
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
The 2018 International Service Excellence Awards recognize organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and
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Be the best leader you can be in 2019. Announcing CSIA’s Newly Updated Customer Service Manager Course
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, CSIA Blog
As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager (CCSM) Course. Our course has up-to-date content and examples relevant to today’s business environment. As we have discussed in previous blog articles it is important for anyone in a leadership role to understand that customer