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CSIA Blog
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How to Celebrate Customer Service Week
- September 19, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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Customer Service Week (October 7- 11, 2019) is coming up very soon, and we want to help you make it the best week possible! This is a wonderful opportunity to recognize your team and co-workers at your service organization.
It’s the perfect time to show appreciation for all the hard work that your team does throughout the year. Although Customer Service Week is happening soon, you still have time to plan it!
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The Emergence of the Chief Customer Officer
- August 20, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
In our last article we talked about the role of the Customer Service Manager, and its importance in creating and maintaining service strategies that pave the way for service excellence. In the past, the Customer Service Manager has typically reported to a Senior or C-level Marketing, Operations or Human Resources Executive, or a combination thereof.
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What Makes a Great Customer Service Manager?
- July 31, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
As we have shared in previous blog articles, an excellent customer service experience is crucial for long-term business success. It also helps increase customer loyalty, positive word-of-mouth and a good reputation. Customer service is as critical to a business as sales and marketing – if not more so. Therefore, more and more successful businesses invest in a dedicated
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Our First Annual Celebration of Excellence and Leadership Event
- July 3, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June 14th, 2019 was a great success! It was wonderful to meet and honor our International Service Excellence Award recipients and CCSM grads in person. Awardees and companies present at the event included Merrill, FIS –
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Getting Things Done – The Art of Efficiency
- June 30, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
There are countless books and articles written, talks given and podcasts aired on best practices to ensure that we are operating at peak efficiency in order to not only satisfy, but delight our customers. We know how important it is for any business or organization to be customer-focused, by listening to the customer and delivering