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Employee Engagement
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Guest Blog: Give A Valuable Gift: The Top 10 Business Books For 2018
- December 5, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, Employee Development, Employee Engagement, Guest Blogs, Professional Implementation
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In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his recommended list of Top 10 Business and Customer Service Books for 2018. Read Shep Hyken’s original guest article on Forbes. com by clicking here. Blog Image © SHEP HYKEN – CSIA Editorial Team It’s that holiday time
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Professional Development in the Service Industry
- October 19, 2018
- Posted by: CSIA Editorial Team
- Category: Certification, Community, CSIA Blog, Employee Development, Employee Engagement, Professional Implementation
When we graduated high school or college and went on to join the workforce, the majority of us probably thought that our days of studying and passing final exams were over. However, to thrive in this global economy, keeping our professional development up to date is no longer a luxury, it is an absolute necessity.
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The Vital Role of Purpose and Meaning in Employee Engagement
- September 29, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Engagement
We have explored the importance of internal customer care in several of our past blog articles such as The Customer Journey, Customer Care Begins at Home and Emotional Intelligence in the Age of Automation. These core internal customer service values can only be put into action when the organization’s management understands how vital a sense