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Employee Development
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Guest Blog: Give A Valuable Gift: The Top 10 Business Books For 2018
- December 5, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, Employee Development, Employee Engagement, Guest Blogs, Professional Implementation
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In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his recommended list of Top 10 Business and Customer Service Books for 2018. Read Shep Hyken’s original guest article on Forbes. com by clicking here. Blog Image © SHEP HYKEN – CSIA Editorial Team It’s that holiday time
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Professional Development in the Service Industry
- October 19, 2018
- Posted by: CSIA Editorial Team
- Category: Certification, Community, CSIA Blog, Employee Development, Employee Engagement, Professional Implementation
When we graduated high school or college and went on to join the workforce, the majority of us probably thought that our days of studying and passing final exams were over. However, to thrive in this global economy, keeping our professional development up to date is no longer a luxury, it is an absolute necessity.
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Emotional Intelligence in the Age of Automation
- July 20, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Development, Innovation, International Customer Service Standard, Professional Implementation
As we discussed in a past article: Artificial Intelligence and the Customer Service Experience, emerging technologies that include artificial intelligence will only have long-term value if augmented with human touch. Coined a few decades ago by psychologist and author, Daniel Goleman, “Emotional Intelligence” or E.I. will become increasingly important in this Automation Age. What defines
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Customer Service That Would Make Mom Proud – Webinar with Jeanne Bliss
- June 25, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Development, Innovation, Professional Implementation
We recently hosted a dynamic and very refreshing webinar with customer service expert Jeanne Bliss. Jeanne is one of the foremost experts on customer-focused leadership and paved the way for the role of the Chief Customer Officer. She has held customer service executive roles at Lands’ End, Coldwell Banker, Allstate, Mazda, and Microsoft. Since 2002
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MicroLearning: The Modern Solution for Employee Development
- May 21, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA Blog, Economics, Employee Development, Professional Implementation
In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when planning and developing training for their employees. Many companies can vouch for the success of microlearning, a training method that is delivered in very small segments, which is why it is was given the name