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CCSM
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Be the best leader you can be in 2019. Announcing CSIA’s Newly Updated Customer Service Manager Course
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, CSIA Blog
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As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager (CCSM) Course. Our course has up-to-date content and examples relevant to today’s business environment. As we have discussed in previous blog articles it is important for anyone in a leadership role to understand that customer
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In the Spotlight – Tracy Steers
- September 8, 2017
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, Community, CSIA, CSIA Blog, Professional Implementation
We are pleased to present CCSM graduate Tracy Steers, Operations Coordinator at Denver Clerk and Recorder. Over the last six years with the Denver Clerk and Recorder’s Office, Tracy has had several roles and responsibilities, including Election Judge, Customer Service Coordinator, Executive Assistant for the Clerk Recorder, Marriage/Recording Deputy, Deputy City Clerk and Assistant Project