The Customer Service Institute of America was established in 2007. The Customer Service Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. The ICSS is the world’s only truly international customer service standard offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

The Customer Service Institute of America (CSIA) also has responsibility in the US for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of “Certified Customer Service Organization” status. To learn more about Certification, visit our Certification page

The Customer Service Institute of America is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence.