CSIA Overview

The Customer Service Institute of America was established in 2007. The Customer Service Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. The ICSS is the world’s only truly international customer service standard offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

The Customer Service Institute of America (CSIA) also has responsibility in the US for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of “Certified Customer Service Organization” status. To learn more about Certification, visit our Certification page

The Customer Service Institute of America is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence.


Christine Churchill

Founder and CEO


Alison Long

 Senior Trainer and Licensed Assessor


Steve Beck

Senior Trainer

CSIA's additional connections

CSIA is also the secretariat for the
Council of Customer Service Organizations

ICCSO Responsibilities

ICCSO is the body responsible for the International Service Excellence Awards, accrediting organizations to assess and certify organizations to the International Customer Service Standard, monitoring and revising the International Customer Service Standard, and accrediting professional certification designations.

What ICCSO provides

ICCSO comprises of international member organizations which promote service excellence through international customer service standards, certification, awards and professional development programs.

ICCSO Founding members

Asia Pacific Customer Service Consortium

Customer Service Institute of America

Customer Service Institute of Australia

Hellenic Institute of Customer Service

Hong Kong Customer Service Consortium

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