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2020 January

  • Announcing the 2019 International Service Excellence Award Winners

    • January 26, 2020
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
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    International Service Excellence Awards

    The 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and

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  • 7 Ways to Delight and Retain Your Customers

    • January 16, 2020
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    Customer Retention Cartoon

    Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.

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