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Guest Blog: 20 Ways To Create An Amazing Customer Experience In 2020
- December 27, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
No CommentsWith all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line
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Guest Blog: Leadership Bravery: Earn Your Legacy by Bravely Choosing How You Will … and Will Not Grow
- December 16, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
The Impact of Leadership Bravery What happens with leadership bravery is that there is a lens through which leaders make decisions. And also, the questions that they ask their employees are different. As employees are presenting ideas, they always want to know: “Are we creating a trusted relationship with our customers?” “Is this action one-sided?