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2019 September
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How to Celebrate Customer Service Week
- September 19, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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Customer Service Week (October 7- 11, 2019) is coming up very soon, and we want to help you make it the best week possible! This is a wonderful opportunity to recognize your team and co-workers at your service organization.
It’s the perfect time to show appreciation for all the hard work that your team does throughout the year. Although Customer Service Week is happening soon, you still have time to plan it!
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GUEST BLOG: The CCO’s Checklist: 28 Actions To Take For Customer-Driven Growth
- September 13, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson said, of these findings, “How an experience makes customers feel has a bigger influence on their brand loyalty than any other factor.” And yet, this report found that while 14% of brand scores rose, 5% of scores declined and an