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2019 July
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What Makes a Great Customer Service Manager?
- July 31, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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As we have shared in previous blog articles, an excellent customer service experience is crucial for long-term business success. It also helps increase customer loyalty, positive word-of-mouth and a good reputation. Customer service is as critical to a business as sales and marketing – if not more so. Therefore, more and more successful businesses invest in a dedicated
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GUEST BLOG: Service Delivery From Contented Employees
- July 12, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
What does contented look like? It starts with the employee who consistently delivers the customer experience that you believe will make your customers want to come back and bring their friends
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Our First Annual Celebration of Excellence and Leadership Event
- July 3, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June 14th, 2019 was a great success! It was wonderful to meet and honor our International Service Excellence Award recipients and CCSM grads in person. Awardees and companies present at the event included Merrill, FIS –