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2019 May

  • GUEST BLOG: The Power of a Smile

    • May 8, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
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    Smile

    Enjoy this guest article for CSIA, by Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken  “Smile and the world smiles with you.” That is part of a longer quote attributed to Stanley Gordon West. It became the topic of conversation while on a New York subway with my daughter, Alex, when I

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