Call Us
630.410.2062
2019 February
-
Join Us at Customer Contact Week | LAS VEGAS
- February 26, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
No Comments
Customer Contact Week Vegas is the World’s Largest Customer Contact Event In 2019 CCW is celebrating its 20th anniversary and 20 years of groundbreaking industry growth and innovation! The unparalleled event program includes 250+ expert speakers leading keynote sessions, Interactive Discussion Groups (IDGs), breakout track sessions, exclusive site tours, interactive workshops and more. Plus, attend
-
What You Don’t Do, Speaks Volumes
- February 20, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
7 Examples of Common Customer Service Failures In previous blog articles we’ve defined and explained the importance of service excellence as well as the importance of understanding the customer experience. Another way to describe excellent customer service is to talk about what it isn’t. We love this quote: “It is not only what we do,
-
Recommended Reading: An Attitude of Excellence
- February 7, 2019
- Posted by: Christine Churchill
- Category: Recommended Reading
An Attitude of Excellence is a book for everyone! You do not need to be in customer service, or a leader (but you are whether you know it or not), an executive, etc. This book is for any person who wants to be the best them they can be.