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2018 May
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MicroLearning: The Modern Solution for Employee Development
- May 21, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA Blog, Economics, Employee Development, Professional Implementation
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In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when planning and developing training for their employees. Many companies can vouch for the success of microlearning, a training method that is delivered in very small segments, which is why it is was given the name
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Defining Service Excellence
- May 1, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation, International, International Customer Service Standard, International Service Excellence Awards, ISEA, Professional Implementation
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the customer’s needs and expectations. Excellent service is when these expectations are surpassed and when customers feel that a company or employee has gone beyond the call – it’s that intangible, unexpected “extra” in the form