Hendrick Autoguard Customer Care achieves Certification to the International Customer Service Standard

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Congratulations to Hendrick Autoguard Customer Care for becoming certified to the International Customer Service Standard!

The team at Hendrick Autoguard Customer Care successfully achieved the minimum criteria required to become certified to the International Customer Service Standard. The team worked diligently over the last 2 1/2 months to provide evidence and detailed explanation required for each of the 27 attributes of the ICSS.

To learn more about becoming certified to the International Customer Service Standard, please reach out to us at info@serviceinstitute.com.

Congratulations Hendrick Autoguard Customer Care!



Author: Christine Churchill
Christine Churchill - Founder and CEO of the Customer Service Institute of America - Christine Churchill is a customer experience expert with a vast knowledge base from which to draw. She has worked with organizations from a variety of industries and encountered a multitude of management styles, training approaches, systems and technologies. This experience adds significant value and insight when developing customer experience strategy, showcasing opportunities for improvement, determining relevant customer metrics, relationship tools, and feedback analysis. Christine speaks at industry events and her customer service articles are used in industry publications. Christine worked as the Director of Learning and Development for the Customer Service Institute of Australia (CSIA), as well as one of their Senior Assessors for certification to the International Customer Service Standard and judge for the Australian Service Excellence Awards. Christine launched the Customer Service Institute of America in 2007 and is President of the International Council of Customer Service Organizations. The International Council of Customer Service Organizations (ICCSO) is the international body for member customer service organizations seeking to develop and promote international service standards and professional excellence in customer service. The Council is responsible for promoting the International Customer Service Standard (ICSS), professional individual certifications, and the International Service Excellence Awards.

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