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2017 February
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Hendrick Autoguard Customer Care achieves Certification to the International Customer Service Standard
- February 27, 2017
- Posted by: Christine Churchill
- Category: Certification, CSIA, CSIA Blog, International Customer Service Standard
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Congratulations to Hendrick Autoguard Customer Care for becoming certified to the International Customer Service Standard! The team at Hendrick Autoguard Customer Care successfully achieved the minimum criteria required to become certified to the International Customer Service Standard. The team worked diligently over the last 2 1/2 months to provide evidence and detailed explanation
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Who do you think is your customer? | Alternate Take
- February 15, 2017
- Posted by: Dylan Wodrich
- Category: CSIA, CSIA Blog, Innovation
By: Dylan Wodrich, Social Media Manager, Customer Service Institute of America As a child, my parents would always bring up the Golden Rule. “Treat others the way you want to be treated”. It’s such a simple statement, yet its important is so underrated as adults in the professional world. While it is the go-to rule
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Who do you think is your customer? #whosyourcustomer | Week 2
- February 13, 2017
- Posted by: Dylan Wodrich
- Category: CSIA, CSIA Blog
By: Christine Churchill, Managing Director, Customer Service Institute of America Customer Service seems fairly self-explanatory and straight-forward. But is it really? In general, when we think of our customer, we think of the person that is spending money with us. The one that is ultimately viewed as keeping the doors of our company open.
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Three Ways to Encourage Creative Thinking in the Workplace
- February 9, 2017
- Posted by: Dylan Wodrich
- Category: CSIA, CSIA Blog, Innovation
By: Dylan Wodrich – Social Media Manager of the Customer Service Institute of America There’s no denying the importance of creative thinking. From these thoughts stem new ideas and concepts, which can lead to countless new innovations. In order to tap into the potential of the minds of your employees, you will first need
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Who’s Your Customer
- February 8, 2017
- Posted by: Christine Churchill
- Category: Business plans, CSIA
Who’s Your Customer? By: Christine Churchill, Managing Director, Customer Service Institute of America Who’s your customer? Seems like a pretty straight forward question. Or is it? Common perceptions of customer service have us thinking of customers (and customer service) as: the ones who give us money, the customer is always right, customer service centers are
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