OneSource Virtual Wins International Service of Excellence Award


Dallas, TX – March 23, 2016 OneSource Virtual was awarded the International Service Excellence Award in the Medium Business – Highly Commended category by The Customer Service Institute of America (CSIA).

The Customer Service Institute of America is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their commitment to customer service excellence.

“We are extremely proud to be recognized as the Highly Commended award winner for the International Service Excellence Awards, says Greg Knowlton, VP of Customer Operations. “This award solidifies OSV’s commitment to creating Raving Fans within our customer base, and our exceptional and dedicated employees who provide a superior level of support.”

Christine Churchill, Executive Director, CSIA and Vice President of the ICCSO notes, “Through digital advances, the world is getting smaller and successfully navigating the waters of customer experience is more challenging than ever. Each year service excellence is redefined by the customer and our award winners must innovate to meet those ever changing desires and expectations”.

Judging Criteria

The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard, based on the balanced scorecard methodology, reviews organizations as a whole to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices and, most importantly, actions.

About OneSource Virtual

Founded in 2008, OneSource Virtual is a pioneer of Business Process as a Service (BPaaS) and supports the automated delivery of solutions exclusively for Workday. OneSource Virtual’s services empower organizations of all sizes by encouraging HR to become a strategic partner within the organization, aligning to business growth and scaling by demand through Workday deployment, consulting, training, and in-application payroll administration, benefit administration, finance and accounting outsourcing and application management services. OneSource Virtual is headquartered in Irving, Texas, with a processing center in Mesa, Arizona and Derry, Northern Ireland. For more information, please visit

About Customer Service Institute of America:

The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.

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