How To Enter

Choose the Awards Category appropriate to the size and nature of your business, or your individual role.

Enterprises must provide a submission per category entered, and including supporting documentation (charts, tables, and graphics).

Finalists will be selected and notified.

Finalist site visits will be undertaken by the International Awards judging commitee.

2016 Winners will be announced Q1 2017

Award Categories



Register A Company



Register A Individual

The judging process

The Judging Committee consists of representative senior business people actively involved in the customer service profession. The key stages that the national judging committee undertakes in the evaluation process for each category are:

Evaluate submissions

Members of the judging committee evaluate the submissions and select the finalists

Site Visits / Telephone interviews

Judging for the ASEAs follows two distinct approaches:

  • Organizations, teams and projects are evaluated with an on-site visit
  • Nominees for individual awards are evaluated with a structured telephone interview.

All site visits and telephone interviews are conducted by independent market researchers, with guest judges – fellows of the Customer Service Institute of America and invited customer service experts who work in non-competitive industries.

Select Winners

The judging committee selects winners and awards are presented at the gala presentation dinner

Fee Schedule

As part of the recent review of the ASEA program, we’ve restructured fees so that entrants pay just one flat fee for each of their nominations (site visit fees no longer apply). These fees are as follows:

Members of CSIA

Individual-level* nomination – $195
Organization-level nomination – $495


Individual-level nomination – $295
Organization-level nomination – $695

* It’s important to note that individual CSIA member discounts only apply to the nominee, not the nominator. Further, individual CSIA members’ do not receive discounts for organization-level (corporate) nominations.

Be a part of a better customer experience

Join us to keep improving your customer service – with access to globally recognized insight, skills and specialists whenever you need them.

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